IT Service Management and Incident Management: Literature Review and a Case Study - researchr publication authors

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Eghbal Ghazizadeh, Moonjee Jeong, Juan Pablo Angel, Yehan Que. IT Service Management and Incident Management: Literature Review and a Case Study. In Australasian Conference on Information Systems, ACIS 2019, Curtin University, Perth, Australia, December 9-11, 2019. pages 31, 2019. [doi]

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