Perry A. Gibson. The Service Quality Imperative. In 29th International Computer Measurement Group Conference, December 7-12, 2003, Dallas, Texas, USA, Proceedings. pages 197-207, Computer Measurement Group, 2003.
@inproceedings{Gibson03,
title = {The Service Quality Imperative},
author = {Perry A. Gibson},
year = {2003},
researchr = {https://researchr.org/publication/Gibson03},
cites = {0},
citedby = {0},
pages = {197-207},
booktitle = {29th International Computer Measurement Group Conference, December 7-12, 2003, Dallas, Texas, USA, Proceedings},
publisher = {Computer Measurement Group},
}