Business Intelligence for Business Processes: the Case of IT Incident Management

Niklas Goby, Tobias Brandt, Stefan Feuerriegel, Dirk Neumann. Business Intelligence for Business Processes: the Case of IT Incident Management. In 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, June 12-15, 2016. 2016. [doi]

Authors

Niklas Goby

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Tobias Brandt

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Stefan Feuerriegel

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Dirk Neumann

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