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The Rise of Robo-Reviews - The Effects of Chatbot-Mediated Review Elicitation on Review Valence

Theresa Goeken, Dimitrios Tsekouras, Irina Heimbach, Dominik Gutt. The Rise of Robo-Reviews - The Effects of Chatbot-Mediated Review Elicitation on Review Valence. In Frantz Rowe, Redouane El Amrani, Moez Limayem, Sue Newell, Nancy Pouloudi, Eric van Heck, Ali El Quammah, editors, 28th European Conference on Information Systems - Liberty, Equality, and Fraternity in a Digitizing World, ECIS 2020, Marrakech, Morocco, June 15-17, 2020. 2020. [doi]

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Theresa Goeken

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Dimitrios Tsekouras

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Irina Heimbach

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Dominik Gutt

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