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Moments of Truth with Conversational Agents: An Exploratory Quest for the Relevant Experiences of Alexa Users

Esther Marlene Goernemann, Sarah Spiekermann. Moments of Truth with Conversational Agents: An Exploratory Quest for the Relevant Experiences of Alexa Users. In Frantz Rowe, Redouane El Amrani, Moez Limayem, Sue Newell, Nancy Pouloudi, Eric van Heck, Ali El Quammah, editors, 28th European Conference on Information Systems - Liberty, Equality, and Fraternity in a Digitizing World, ECIS 2020, Marrakech, Morocco, June 15-17, 2020. 2020. [doi]

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Esther Marlene Goernemann

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Sarah Spiekermann

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