The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling

Davood Golmohammadi, Mahour Mellat-Parast, Nada Sanders. The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling. IEEE Trans. Engineering Management, 69(6):3038-3052, 2022. [doi]

Authors

Davood Golmohammadi

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Mahour Mellat-Parast

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Nada Sanders

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