Jaap Gordijn, Hans Akkermans, Hans van Vliet, Edwin Paalvast. Selling Bits: A Matter of Creating Consumer Value. In Kurt Bauknecht, Sanjay Kumar Madria, Günther Pernul, editors, Electronic Commerce and Web Technologies, First International Conference, EC-Web 2000, London, UK, September 4-6, 2000, Proceedings. Volume 1875 of Lecture Notes in Computer Science, pages 48-62, Springer, 2000. [doi]