Genady Grabarnik, Yefim Haim Michlin, Larisa Shwartz. Designing pilot for operational innovation in IT service delivery. In 2012 IEEE Network Operations and Management Symposium, Maui, HI, USA, April 16-20, 2012. pages 1343-1351, IEEE, 2012. [doi]
@inproceedings{GrabarnikMS12,
title = {Designing pilot for operational innovation in IT service delivery},
author = {Genady Grabarnik and Yefim Haim Michlin and Larisa Shwartz},
year = {2012},
doi = {10.1109/NOMS.2012.6212072},
url = {http://dx.doi.org/10.1109/NOMS.2012.6212072},
researchr = {https://researchr.org/publication/GrabarnikMS12},
cites = {0},
citedby = {0},
pages = {1343-1351},
booktitle = {2012 IEEE Network Operations and Management Symposium, Maui, HI, USA, April 16-20, 2012},
publisher = {IEEE},
isbn = {978-1-4673-0267-8},
}