Roland Graef, Mathias Klier, Kilian Kluge, Jan-Felix Zolitschka. Human-machine collaboration in online customer service - a long-term feedback-based approach. Electronic Markets, 31(2):319-341, 2021. [doi]
@article{GraefKKZ21,
title = {Human-machine collaboration in online customer service - a long-term feedback-based approach},
author = {Roland Graef and Mathias Klier and Kilian Kluge and Jan-Felix Zolitschka},
year = {2021},
doi = {10.1007/s12525-020-00420-9},
url = {https://doi.org/10.1007/s12525-020-00420-9},
researchr = {https://researchr.org/publication/GraefKKZ21},
cites = {0},
citedby = {0},
journal = {Electronic Markets},
volume = {31},
number = {2},
pages = {319-341},
}