Kenneth W. Green Jr., Subrata Chakrabarty, Dwayne Whitten. Organisational culture of customer care: market orientation and service quality. IJSS, 3(2):137-153, 2007. [doi]
@article{GreenCW07,
title = {Organisational culture of customer care: market orientation and service quality},
author = {Kenneth W. Green Jr. and Subrata Chakrabarty and Dwayne Whitten},
year = {2007},
doi = {10.1504/IJSS.2007.012925},
url = {http://dx.doi.org/10.1504/IJSS.2007.012925},
researchr = {https://researchr.org/publication/GreenCW07},
cites = {0},
citedby = {0},
journal = {IJSS},
volume = {3},
number = {2},
pages = {137-153},
}