Linda V. Green, Sergei Savin. Reducing Delays for Medical Appointments: A Queueing Approach. Operations Research, 56(6):1526-1538, 2008. [doi]
@article{GreenS08,
title = {Reducing Delays for Medical Appointments: A Queueing Approach},
author = {Linda V. Green and Sergei Savin},
year = {2008},
doi = {10.1287/opre.1080.0575},
url = {http://dx.doi.org/10.1287/opre.1080.0575},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/GreenS08},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {56},
number = {6},
pages = {1526-1538},
}