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Philipp Griesberger, Susanne Leist, Gregor Zellner. Analysis of techniques for business process improvement. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 20, 2011. [doi]

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