An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis

Jillian R. Griffiths, Richard J. Hartley, Jonathan P. Willson. An improved method of studying user-system interaction by combining transaction log analysis and protocol analysis. Inf. Res., 7(4), 2002. [doi]

Authors

Jillian R. Griffiths

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Richard J. Hartley

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Jonathan P. Willson

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