Jonathan Grudin. Crossing the divide. ACM Transactions on Computer-Human Interaction, 11(1):1-25, 2004. [doi]
@article{Grudin04:1, title = {Crossing the divide}, author = {Jonathan Grudin}, year = {2004}, doi = {10.1145/972648.972649}, url = {http://doi.acm.org/10.1145/972648.972649}, researchr = {https://researchr.org/publication/Grudin04%3A1}, cites = {0}, citedby = {0}, journal = {ACM Transactions on Computer-Human Interaction}, volume = {11}, number = {1}, pages = {1-25}, }