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Adam Grummitt. Six sensible steps towards implementing ITIL capacity management. In 32nd International Computer Measurement Group Conference, December 3-6, 2006, Reno, Nevada, USA, Proceedings. pages 373-384, Computer Measurement Group, 2006.
Possibly Related PublicationsThe following publications are possibly variants of this publication: Performance Assured by Capacity Management: Experience Refined Through ITIL PracticeAdam Grummitt. cmg 2003: 527-538
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