Malcolm Gunn. Problem Management Yields Service Improvement. In 35. International Computer Measurement Group Conference, Dallas, TX, USA, December 6-11, 2009. Computer Measurement Group, 2009. [doi]
@inproceedings{Gunn09-0,
title = {Problem Management Yields Service Improvement},
author = {Malcolm Gunn},
year = {2009},
url = {http://www.cmg.org/?s2member_file_download=/proceedings/2009/9033.pdf},
researchr = {https://researchr.org/publication/Gunn09-0},
cites = {0},
citedby = {0},
booktitle = {35. International Computer Measurement Group Conference, Dallas, TX, USA, December 6-11, 2009},
publisher = {Computer Measurement Group},
}