Yiting Guo, Yilin Li, De Liu, Sean Xin Xu. Measuring service quality based on customer emotion: An explainable AI approach. Decision Support Systems, 176:114051, January 2024. [doi]
@article{GuoLLX24,
title = {Measuring service quality based on customer emotion: An explainable AI approach},
author = {Yiting Guo and Yilin Li and De Liu and Sean Xin Xu},
year = {2024},
month = {January},
doi = {10.1016/j.dss.2023.114051},
url = {https://doi.org/10.1016/j.dss.2023.114051},
researchr = {https://researchr.org/publication/GuoLLX24},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {176},
pages = {114051},
}