Pengfei Guo, Paul Zipkin. The effects of the availability of waiting-time information on a balking queue. European Journal of Operational Research, 198(1):199-209, 2009. [doi]
@article{GuoZ09-0,
title = {The effects of the availability of waiting-time information on a balking queue},
author = {Pengfei Guo and Paul Zipkin},
year = {2009},
doi = {10.1016/j.ejor.2008.07.035},
url = {http://dx.doi.org/10.1016/j.ejor.2008.07.035},
researchr = {https://researchr.org/publication/GuoZ09-0},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {198},
number = {1},
pages = {199-209},
}