Knowledge management systems: an imperative for supporting the e-commerce customer - researchr publication authors

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Babita Gupta, Lakshmi S. Iyer. Knowledge management systems: an imperative for supporting the e-commerce customer. In Mehdi Khosrowpour, editor, Challenges of Information Technology Management in the 21st Century, 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000. pages 904-905, IDEA Group Publishing, 2000.

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