Babita Gupta, Lakshmi S. Iyer. Theoretical Framework for CRM Outsourcing. In Mehdi Khosrow-Pour, editor, Encyclopedia of Information Science and Technology (5 Volumes). pages 2841-2845, Idea Group, 2005.
@incollection{GuptaI05:0,
title = {Theoretical Framework for CRM Outsourcing},
author = {Babita Gupta and Lakshmi S. Iyer},
year = {2005},
researchr = {https://researchr.org/publication/GuptaI05%3A0},
cites = {0},
citedby = {0},
pages = {2841-2845},
booktitle = {Encyclopedia of Information Science and Technology (5 Volumes)},
editor = {Mehdi Khosrow-Pour},
publisher = {Idea Group},
isbn = {1-59140-553-X},
}