Itay Gurvich, Ward Whitt. Queue-and-Idleness-Ratio Controls in Many-Server Service Systems. Math. Oper. Res., 34(2):363-396, 2009. [doi]
@article{GurvichW09-0,
title = {Queue-and-Idleness-Ratio Controls in Many-Server Service Systems},
author = {Itay Gurvich and Ward Whitt},
year = {2009},
doi = {10.1287/moor.1080.0366},
url = {http://dx.doi.org/10.1287/moor.1080.0366},
tags = {control systems},
researchr = {https://researchr.org/publication/GurvichW09-0},
cites = {0},
citedby = {0},
journal = {Math. Oper. Res.},
volume = {34},
number = {2},
pages = {363-396},
}