Mariana S. Gustafsson, Elin Wihlborg. 'It Is Always an Individual Assessment': A Case Study on Challenges of Automation of Income Support Services. In Ida Lindgren, Marijn Janssen, Habin Lee, Andrea Polini, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Efthimios Tambouris, editors, Electronic Government - 18th IFIP WG 8.5 International Conference, EGOV 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Volume 11685 of Lecture Notes in Computer Science, pages 45-56, Springer, 2019. [doi]
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