Customer relations management: service operations: human fatigue risk simulations in 24/7 operations - researchr publication authors

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Rainer Guttkuhn, Udo Trutschel, Anneke Heitmann, Acacia Aguirre, Martin Moore-Ede. Customer relations management: service operations: human fatigue risk simulations in 24/7 operations. In Stephen E. Chick, Paul J. Sanchez, David M. Ferrin, Douglas J. Morrice, editors, Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003. pages 1838-1842, ACM, 2003. [doi]

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