A Social Cognitive View of Technical Support and its Influence on User Learning

Nicole Haggerty, Deborah Compeau. A Social Cognitive View of Technical Support and its Influence on User Learning. In Francesc Miralles, Josep Valor, editors, Proceedings of the International Conference on Information Systems, ICIS 2002, Barcelona, Spain, December 15-18, 2002. pages 79, Association for Information Systems, 2002. [doi]

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