Daniel Halpern, Gerald C. Kane, Claudia Montero. When Complaining Is the Advertising: Towards a Collective Efficacy Model to Understand Social Network Complaints. In Gabriele Meiselwitz, editor, Social Computing and Social Media. Communication and Social Communities - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II. Volume 11579 of Lecture Notes in Computer Science, pages 330-345, Springer, 2019. [doi]
@inproceedings{HalpernKM19, title = {When Complaining Is the Advertising: Towards a Collective Efficacy Model to Understand Social Network Complaints}, author = {Daniel Halpern and Gerald C. Kane and Claudia Montero}, year = {2019}, doi = {10.1007/978-3-030-21905-5_26}, url = {https://doi.org/10.1007/978-3-030-21905-5_26}, researchr = {https://researchr.org/publication/HalpernKM19}, cites = {0}, citedby = {0}, pages = {330-345}, booktitle = {Social Computing and Social Media. Communication and Social Communities - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II}, editor = {Gabriele Meiselwitz}, volume = {11579}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-030-21905-5}, }