Bo Han, Victor R. Prybutok. Effects of human agent service quality in an instant messaging decision support system on the customer's trust building. IJSS, 8(1):74-91, 2012. [doi]
@article{HanP12-2, title = {Effects of human agent service quality in an instant messaging decision support system on the customer's trust building}, author = {Bo Han and Victor R. Prybutok}, year = {2012}, doi = {10.1504/IJSS.2012.048440}, url = {http://dx.doi.org/10.1504/IJSS.2012.048440}, researchr = {https://researchr.org/publication/HanP12-2}, cites = {0}, citedby = {0}, journal = {IJSS}, volume = {8}, number = {1}, pages = {74-91}, }