Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study - researchr publication authors

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Paul Harrigan, Andreas Schroeder, Israr Qureshi, Yulin Fang, Patrick Ibbotson, Elaine Ramsey, Darren Meister. Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study. Int. J. Electronic Commerce, 15(2):7-46, 2010. [doi]

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