Alan Harrison. Investigating business processes: does process simplification always work?. Business Proc. Manag. Journal, 4(2):137-153, 1998. [doi]
@article{Harrison98-0,
title = {Investigating business processes: does process simplification always work?},
author = {Alan Harrison},
year = {1998},
doi = {10.1108/14637159810212316},
url = {http://dx.doi.org/10.1108/14637159810212316},
researchr = {https://researchr.org/publication/Harrison98-0},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {4},
number = {2},
pages = {137-153},
}