Negotiation towards Service Level Agreements: A Life Cycle Based Approach - researchr publication authors

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Sajid Ibrahim Hashmi, Rafiqul Haque, Eric Schmieders, Ita Richardson. Negotiation towards Service Level Agreements: A Life Cycle Based Approach. In World Congress on Services, SERVICES 2011, Washington, DC, USA, July 4-9, 2011. pages 1-8, IEEE Computer Society, 2011. [doi]

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