Marc Hassenzahl, Nina Sandweg. From mental effort to perceived usability: transforming experiences into summary assessments. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 1283-1286, ACM, 2004. [doi]
@inproceedings{HassenzahlS04,
title = {From mental effort to perceived usability: transforming experiences into summary assessments},
author = {Marc Hassenzahl and Nina Sandweg},
year = {2004},
doi = {10.1145/985921.986044},
url = {http://doi.acm.org/10.1145/985921.986044},
researchr = {https://researchr.org/publication/HassenzahlS04},
cites = {0},
citedby = {0},
pages = {1283-1286},
booktitle = {Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004},
editor = {Elizabeth Dykstra-Erickson and Manfred Tscheligi},
publisher = {ACM},
isbn = {1-58113-703-6},
}