Les Hatton. Repetitive failure, feedback and the lost art of diagnosis. Journal of Systems and Software, 47(2-3):183-188, 1999. [doi]
@article{Hatton99,
title = {Repetitive failure, feedback and the lost art of diagnosis},
author = {Les Hatton},
year = {1999},
doi = {10.1016/S0164-1212(99)00038-2},
url = {http://dx.doi.org/10.1016/S0164-1212(99)00038-2},
researchr = {https://researchr.org/publication/Hatton99},
cites = {0},
citedby = {0},
journal = {Journal of Systems and Software},
volume = {47},
number = {2-3},
pages = {183-188},
}