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Neue wege des kundensupports im IT-servicedesk des IT centers der RWTH Aachen university

Ingo Hengstebeck, Sarah Grzemski. Neue wege des kundensupports im IT-servicedesk des IT centers der RWTH Aachen university. In Heinrich C. Mayr, Martin Pinzger, editors, Informatik 2016, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt, Österreich. Volume P-259 of LNI, pages 933-945, GI, 2016. [doi]

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Ingo Hengstebeck

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Sarah Grzemski

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