James D. Herbsleb, David L. Atkins, David G. Boyer, Mark Handel, Thomas A. Finholt. Introducing instant messaging and chat in the workplace. In CHI. pages 171-178, 2002. [doi]
@inproceedings{HerbslebABHF02,
title = {Introducing instant messaging and chat in the workplace},
author = {James D. Herbsleb and David L. Atkins and David G. Boyer and Mark Handel and Thomas A. Finholt},
year = {2002},
doi = {10.1145/503376.503408},
url = {http://doi.acm.org/10.1145/503376.503408},
researchr = {https://researchr.org/publication/HerbslebABHF02},
cites = {0},
citedby = {0},
pages = {171-178},
booktitle = {CHI},
}