Thomas Herrmann. Creativity in Process Design. In Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, editors, Implementing International Services. Gabler Research, pages 383-397, Gabler, 2012. [doi]
@incollection{Herrmann12-3,
title = {Creativity in Process Design},
author = {Thomas Herrmann},
year = {2012},
doi = {10.1007/978-3-8349-6445-8_21},
url = {https://doi.org/10.1007/978-3-8349-6445-8_21},
researchr = {https://researchr.org/publication/Herrmann12-3},
cites = {0},
citedby = {0},
pages = {383-397},
booktitle = {Implementing International Services},
editor = {Tilo Böhmann and Wolfgang Burr and Thomas Herrmann and Helmut Krcmar},
series = {Gabler Research},
publisher = {Gabler},
isbn = {978-3-8349-1577-1},
}