Keith W. Hipel, D. Marc Kilgour, Liping Fang, Xiaoyong Peng. Strategic decision support for the services industry. IEEE Trans. Engineering Management, 48(3):358-369, 2001. [doi]
@article{HipelKFP01,
title = {Strategic decision support for the services industry},
author = {Keith W. Hipel and D. Marc Kilgour and Liping Fang and Xiaoyong Peng},
year = {2001},
doi = {10.1109/17.946535},
url = {http://dx.doi.org/10.1109/17.946535},
researchr = {https://researchr.org/publication/HipelKFP01},
cites = {0},
citedby = {0},
journal = {IEEE Trans. Engineering Management},
volume = {48},
number = {3},
pages = {358-369},
}