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George T. S. Ho, Henry C. W. Lau, Nick S. H. Chung, W. H. Ip. Fuzzy Measurement in Quality Management Systems. In Cengiz Kahraman, Mesut Yavuz, editors, Production Engineering and Management under Fuzziness. Volume 252 of Studies in Fuzziness and Soft Computing, pages 515-536, Springer, 2010. [doi]

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