Sara Hofmann, Christian Østergaard Madsen, Ida Lindgren, Guri Verne. A Citizen-Centered Analysis of What Public Services are Suitable for Digital Communication Channels. In Shefali Virkar, Noella Edelmann, Marijn Janssen 0001, Thomas J. Lampoltshammer, Ida Lindgren, Laura Alcaide-Muñoz, Peter Parycek, Gabriela Viale Pereira, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Gerhard Schwabe, Efthimios Tambouris, editors, Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects of the International Conference EGOV-CeDEM-ePart 2021, University of Granada, Spain (Hybrid) 7 - 9 September 2021. Volume 3049 of CEUR Workshop Proceedings, pages 75-82, CEUR-WS.org, 2021. [doi]
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