Karen Holtzblatt. Introduction. Communications of the ACM, 48(7):32-35, 2005. [doi]
@article{Holtzblatt05:1, title = {Introduction}, author = {Karen Holtzblatt}, year = {2005}, doi = {10.1145/1070838.1070862}, url = {http://doi.acm.org/10.1145/1070838.1070862}, researchr = {https://researchr.org/publication/Holtzblatt05%3A1}, cites = {0}, citedby = {0}, journal = {Communications of the ACM}, volume = {48}, number = {7}, pages = {32-35}, }