End-user perceptions of formal and informal representations of web sites

Jason I. Hong, Francis C. Li, James Lin, James A. Landay. End-user perceptions of formal and informal representations of web sites. In Marilyn M. Tremaine, editor, CHI '01 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts '01, Seattle, Washington, USA, March 31 - April 5, 2001. pages 385-386, ACM, 2001. [doi]

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