Bart van den Hooff, Tim Vermeulen, Frans Feldberg, Tibert Verhagen. Mind The Gap: Importance-Performance Gaps As Determinants Of User Satisfaction With Information Systems. In 21st European Conference on Information Systems, ECIS 2013, Utrecht, The Netherlands, June 5-8, 2013. pages 38, 2013. [doi]
@inproceedings{HooffVFV13,
title = {Mind The Gap: Importance-Performance Gaps As Determinants Of User Satisfaction With Information Systems},
author = {Bart van den Hooff and Tim Vermeulen and Frans Feldberg and Tibert Verhagen},
year = {2013},
url = {http://aisel.aisnet.org/ecis2013_cr/38},
researchr = {https://researchr.org/publication/HooffVFV13},
cites = {0},
citedby = {0},
pages = {38},
booktitle = {21st European Conference on Information Systems, ECIS 2013, Utrecht, The Netherlands, June 5-8, 2013},
}