Analysis of Costs, Benefits and ROI of CRM Implementation - researchr publication authors

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Lun Hou, Xiaowo Tang. Analysis of Costs, Benefits and ROI of CRM Implementation. In Jian Chen, editor, The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World. pages 261-265, Academic Publishers/World Publishing Corporation, 2004.

This author has not been identified. Look up 'Lun Hou' in GoogleThis author has not been identified. Look up 'Xiaowo Tang' in Google

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