Yen-Hao Hsieh. A System Dynamics Approach for Modeling Service Recovery. In Eighth International Conference on Information Technology: New Generations, ITNG 2011, Las Vegas, Nevada, USA, 11-13 April 2011. pages 851-858, IEEE Computer Society, 2011. [doi]
@inproceedings{Hsieh11-3,
title = {A System Dynamics Approach for Modeling Service Recovery},
author = {Yen-Hao Hsieh},
year = {2011},
doi = {10.1109/ITNG.2011.148},
url = {http://dx.doi.org/10.1109/ITNG.2011.148},
tags = {modeling, systematic-approach},
researchr = {https://researchr.org/publication/Hsieh11-3},
cites = {0},
citedby = {0},
pages = {851-858},
booktitle = {Eighth International Conference on Information Technology: New Generations, ITNG 2011, Las Vegas, Nevada, USA, 11-13 April 2011},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4367-3},
}