Using tags to assist near-synchronous communication

Gary Hsieh, Jennifer Lai, Scott E. Hudson, Robert Kraut. Using tags to assist near-synchronous communication. In Mary Czerwinski, Arnold M. Lund, Desney S. Tan, editors, Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, 2008, Florence, Italy, April 5-10, 2008. pages 223-226, ACM, 2008. [doi]

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