Yen-Hao Hsieh, Soe-Tsyr Yuan. A quantitative approach to measure customer expectation for service innovation within service experience delivery. In Patrick Y. K. Chau, Kalle Lyytinen, Chih-Ping Wei, Christopher C. Yang, Fu-ren Lin, editors, Proceedings of the 11th International Conference on Electronic Commerce 2009, Taipei, Taiwan, August 12-15, 2009. pages 38-46, ACM, 2009. [doi]
@inproceedings{HsiehY09-0,
title = {A quantitative approach to measure customer expectation for service innovation within service experience delivery},
author = {Yen-Hao Hsieh and Soe-Tsyr Yuan},
year = {2009},
doi = {10.1145/1593254.1593260},
url = {http://doi.acm.org/10.1145/1593254.1593260},
researchr = {https://researchr.org/publication/HsiehY09-0},
cites = {0},
citedby = {0},
pages = {38-46},
booktitle = {Proceedings of the 11th International Conference on Electronic Commerce 2009, Taipei, Taiwan, August 12-15, 2009},
editor = {Patrick Y. K. Chau and Kalle Lyytinen and Chih-Ping Wei and Christopher C. Yang and Fu-ren Lin},
publisher = {ACM},
isbn = {978-1-60558-586-4},
}