Can Customer Expectations be Measured in Real Time?

Yen-Hao Hsieh, Soe-Tsyr Yuan. Can Customer Expectations be Measured in Real Time?. International Journal of Information Technology and Decision Making, 15(1):119-150, 2016. [doi]

Authors

Yen-Hao Hsieh

This author has not been identified. Look up 'Yen-Hao Hsieh' in Google

Soe-Tsyr Yuan

This author has not been identified. Look up 'Soe-Tsyr Yuan' in Google