Yen-Hao Hsieh, Shu-Yu Yeh. Modeling dynamic service recovery strategies: a signaling game approach. Kybernetes, 47(5):888-919, 2018. [doi]
@article{HsiehY18,
title = {Modeling dynamic service recovery strategies: a signaling game approach},
author = {Yen-Hao Hsieh and Shu-Yu Yeh},
year = {2018},
doi = {10.1108/K-05-2017-0171},
url = {https://doi.org/10.1108/K-05-2017-0171},
researchr = {https://researchr.org/publication/HsiehY18},
cites = {0},
citedby = {0},
journal = {Kybernetes},
volume = {47},
number = {5},
pages = {888-919},
}