Pei-Fang Hsu, Tuan (Kellan) Nguyen, Chen-Ya Wang, Pei-Ju Huang. Chatbot commerce - How contextual factors affect Chatbot effectiveness. Electronic Markets, 33(1):14, December 2023. [doi]
@article{HsuNWH23,
title = {Chatbot commerce - How contextual factors affect Chatbot effectiveness},
author = {Pei-Fang Hsu and Tuan (Kellan) Nguyen and Chen-Ya Wang and Pei-Ju Huang},
year = {2023},
month = {December},
doi = {10.1007/s12525-023-00629-4},
url = {https://doi.org/10.1007/s12525-023-00629-4},
researchr = {https://researchr.org/publication/HsuNWH23},
cites = {0},
citedby = {0},
journal = {Electronic Markets},
volume = {33},
number = {1},
pages = {14},
}