How Should Time Estimates Be Structured to Increase Customer Satisfaction?

Beidi Hu, Celia Gaertig, Berkeley J. Dietvorst. How Should Time Estimates Be Structured to Increase Customer Satisfaction?. Management Science, 71(9):7497-7515, 2025. [doi]

Authors

Beidi Hu

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Celia Gaertig

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Berkeley J. Dietvorst

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