C. Derrick Huang, Jahyun Goo. Rescuing IT Outsourcing: Strategic Use of Service-Level Agreements. IT Professional, 11(1):50-58, 2009. [doi]
@article{HuangG09-1,
title = {Rescuing IT Outsourcing: Strategic Use of Service-Level Agreements},
author = {C. Derrick Huang and Jahyun Goo},
year = {2009},
doi = {10.1109/MITP.2009.15},
url = {http://doi.ieeecomputersociety.org/10.1109/MITP.2009.15},
tags = {C++},
researchr = {https://researchr.org/publication/HuangG09-1},
cites = {0},
citedby = {0},
journal = {IT Professional},
volume = {11},
number = {1},
pages = {50-58},
}