Shin-Yuan Hung, Wei-Hsi Hung, Chia-An Tsai, Shu-Chen Jiang. Critical factors of hospital adoption on CRM system: Organizational and information system perspectives. Decision Support Systems, 48(4):592-603, 2010. [doi]
@article{HungHTJ10,
title = {Critical factors of hospital adoption on CRM system: Organizational and information system perspectives},
author = {Shin-Yuan Hung and Wei-Hsi Hung and Chia-An Tsai and Shu-Chen Jiang},
year = {2010},
doi = {10.1016/j.dss.2009.11.009},
url = {http://dx.doi.org/10.1016/j.dss.2009.11.009},
researchr = {https://researchr.org/publication/HungHTJ10},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {48},
number = {4},
pages = {592-603},
}